Refund policy

Returns and refunds

We want you to be happy with what you receive. If something isn't right, we'll make it right.

Personalised items

Every piece is made to order with the name you give us, so it can't be resold. Because of that, we can't accept change-of-mind returns on personalised items.

That said — if we got it wrong, we fix it free. See below.

If we made a mistake

If the name is misspelled against what you entered, the item arrives damaged or faulty, or it isn't what you ordered, we will remake it or refund you in full. Email us a photo and we'll sort it in one reply. You will never be asked to pay return shipping, and in most cases we won't ask for the item back at all.

Check your spelling

We cut the name exactly as you type it at checkout. Please give it a second look before ordering — a typo we copy faithfully isn't something we can undo once it's cut.

Cancellations

You can cancel for a full refund any time before your order enters production. Production usually starts within a few hours, so contact us quickly if you need to cancel.

Non-personalised items

Anything not made to order can be returned within 30 days of delivery, unused and in its original packaging. Change-of-mind return shipping is yours to cover.